Renew your design craft

What's inside: Config updates, driving impact, AI ethics, form factor trap, interview guides, CX index report, growth designers, and more.

Newsletter • Jul 5, 2024 • 3 min read

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Hey folks,

Here are the top 10 things I found worth sharing and your UX tip of the week.

UX tip of the week

Renew your design craft.

Slack Design wrote about what craft in design is and why it matters.
Follow the Slack model. “At Slack, our product principles focus on three elements that contribute to great design: utility, usability and craft.”
Utility: whether the software actually serves a purpose and has real value. The principle “seek the steepest part of the utility curve” helps Slack decide how and where to make our design bets so they deliver the maximum value to their customers.
Usability: “Don’t make me think” is about whether the customer can actually use the software to get their job done.
Craft: The last element is craft, or how the product feels to use. The product principle Slack follows to ensure a high level of craft is “be a good host.”

Top 10 things worth sharing this week

Figma revealed a lot of new features at their recent Config conference. See the official recap and reviews from Pablo Stanley, UX News, and CEO Dylan Field.
Explore the differences between a growth designer vs. a core product designer from Siva Sabaretnam at Atlassian.
Explore a UX library of AI-UX interactions and pair it with AI Inclusive UX Process by Greg Nudelman and UX of AI by Lennart Ziburski.
According to Forrester’s latest CX Index report, CX quality in the US has fallen to an all-time low.
Rachel Kobetz shared 8 ways that design leaders can drive impact by mastering orchestration and connecting competitive advantage, value to customer, and business impact. Related: the management gradient.
Leverage insightful interview guides from Amazon, Google, and Microsoft.
“Don’t ideate solutions — brainstorm primary user benefits first.” Pavel Samsonov wrote at the form factor trap (aka design without process) at length.
The Institute of Design’s new report, Taking Responsibility in the Age of AI shared 5 urgent org challenges and how design can help.
Double back through these tips for designing great onboarding flows and when to use quant research over qualitative.
IDEO shared a new collaborative activity tool for designers called AI Ethics Cards.

Thanks for reading!

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Sincerely,
Gerren

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