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Build resilience for embracing ambiguity
What's inside: Evolving UX maps, AI for JTBD, 2024 olympics branding, accessibility certs, user stories vs use cases, and more.
Newsletter • February 4, 2024 • 5 min read
Hey folks,
Here are the top 10 things I found worth sharing and your UX tip of the week.
UX tip of the week
Embrace ambiguity as a UX superpower. Ida Persson shared some important prompts to consider.
“Everyone who is doing important work is working on something that might not work. And when things might not work, you’re acting as if. And that makes you an imposter.” (ref)
Be willing to stay in the question long enough for the dots to connect. Find meaning in unrelated things, aka apophenia.
Have the courage to pivot.
Top 10 things worth sharing this week
Darren Yeo ruminated on the challenges of journey maps and experience blueprints with recommendations on how to evolve them.
Level up your jobs-to-be-done framework with new AI ChatJTBD available via OpenAi.
Lattice delivered its 2024 state of people strategy survey report. This caught my attention: "74% of HR leaders said it takes between 4-12 months for employee morale and productivity to bounce back after a layoff. 66% said their C-suite expects a full recovery within 3 months or less.”
Have you explored the beautiful brand identity for the Paris 2024 Olympics?
Chieni McCullough shared lessons learned at Indeed about what accessibility certification is and why it matters to UX. “Accessibility and inclusion shouldn’t just be buzzwords or a fad. If we truly want to create innovative products, we need to design for all possible users.” Related: Should we use AI for accessibility?
Read a high-level of the differences and relationship of user stories and use cases or dive deeper into the subject.
Explore grids and key shapes in icon design and how to build them step-by-step.
Experiment with using this map to find the right UX research method to find the right answer for each research question.
Nick Babich shared how the GPT Store is a UX disaster.
Explore best practices from Bansi Mehdi on how data visualization is about transforming into a narrative that informs decision-making processes within Enterprise orgs.
Thanks for reading!
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Sincerely,
Gerren