Problem solve by drawing on others' know-how
What's inside: Problem directory, context switching cost, LLMs vs. UX, WCAG 2.2, AI in research, user-facing states, job stories, and more.
Newsletter • September 29, 2023 • 5 min read
Hey folks,
Here are the top 10 things I found worth sharing and your UX tip of the week.
UX tip of the week
Are you stuck? Find the relevant problem (user, product, team, etc.) in the UX Core Guide to the one you're experiencing, and bring the ideas associated with it to the team for discussion.
Top 10 things worth sharing this week
“Studies indicate it can take 23 minutes to regain focus after a distraction.” Explore these strategies for managing the high cost of context switching.
User Interviews released their 2023 AI in UXR report after seeing that “20% of researchers are currently using artificial intelligence for research, with another 38% planning to join them in the future“ from the 2023 State of User Research Report. Their findings: “77.1% of the researchers in our audience are using AI in at least some of their work.“
WCAG 2.2 was recently launched. Explore an overview and detailed view of what’s new. Related: a11yproject.com
“An LLM provider who tells you they can solve complex problems rapidly by building on advanced AI is not likely to be factoring in the UX that will allow you drive proper adoption of the solution across the firm.” Nicola Shaver wrote about why LLMs Do Not Obviate the Need for UX.
The team behind Google Fonts wrote about their recent website redesign.
Worth a revisit: Jason Cohen describes why customers hate MVPs (minimum viable products) and why you should make an SLC (simple lovable complete) instead. Related: read the Love section in the willingness to pay article.
Eric Bailey’s list of user-facing states is worth a bookmark.
On Behavioral Design: "According to Fogg, for this behavioral change to occur, the following three factors must be present at a given time. Fogg Behavior Model is B (behavior change) = M (Motivation) + A (Ability) + T(Trigger).” See also: Tiny Habits.
Re: Designers, stop asking for a ‘seat at the table’. Here’s my take on showing the value of design. Create a vision prototype that solves the top user needs based on research-backed, evidenced-based problems mapped to an end-to-end journey map.
Kaitlyn Hova shared useful 2 management books that were helpful when they started out as an executive: Turn the Ship Around and Creativity Inc.
Thanks for reading!
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Sincerely,
Gerren